The Office of Information Technology Services

The IT Office for the AU/UGA Medical Partnership provides technical service and support to its faculty, staff, students, and visitors to our Athens campus.

Our Services

Desktop Support
Classroom Support
Equipment Checkout
Video Conferences
Internet Conferences
Presentation Support
Training and Consulting
Digital Signage
Software Licensing
IT Equipment Purchases

To request a video or internet conference help submit a video conference support ticket.

To request desktop support, assistance with presentations or help with technical issues submit a desktop support ticket.

For assistance with Augusta University passwords, access to AU sites, AU email problems, and other AU IT related issues:

Augusta University IT Help Desk
call: 706-721-4000
visit the AU IT website

For assistance with UGA passwords, UGA email issues problems, and other UGA IT related issues:

UGA IT Help Desk
call: 706-542-3106
email: helpdesk@uga.edu
visit the UGA EITS website

IT Office Hours
Monday – Friday: 8:00am – 5:30pm

For IT support outside of normal working hours please submit a ticket in advance.

Frequently Asked Questions

What if I have forgotten or need to change my AU JagID password or email password?

Visit the AU Self-Service password site or call the AU IT Help Desk at 706-721-4000.

What if I have forgotten or need to change my UGA MyID password or email password?

Visit the UGA Self-Service password site or call the UGA IT Help Desk at 706-542-3106

Which wireless network do I use while on the Health Sciences campus?

Always use MedPAWS-Secure with your UGA MyID. This network allows access to AU online resources the other wifi networks do not.

Why do we only use WebEx for internet conferences?

Since we are partnered with Augusta University, they provide our web conferencing service which is WebEx.

Which rooms provide video conferencing and web conferencing?

Russell Hall HSC: rooms 117, 151, 202, 228, and 204
Winnie Davis: rooms 101, 102, and 201

Which rooms have the ability for conference phone calls?

Russell Hall HSC: rooms 117, 151, and 204
Winnie Davis: rooms 101, 102, and 201

How can I check the availability of a room?

All available rooms have their own calendars. You can see these calendars by adding the room calendar to your Outlook application or by using the browser and signing into your UGA email.

Search for calendars that begin with “HSC Russell” and “HSC Winnie Davis”.

How do I reserve a conference room?

Since the IT Office doesn’t reserve rooms for meetings, conferences, and Academic Half Days, you can reserve a room by creating an event on the room’s calendar. If you do not have the permissions to add an event, contact your local administrator or business office personnel.

What are video conference PINs?

The PIN for a video conference consists of 5 digits, usually starting with a ‘46’ or ‘47’. These are special numbers that allow both sides to call and ‘meet’ in one place.

How do I provide PINs to AU attendees when setting up a video conference?

We have special PINs reserved for us to use. When you submit a ticket, ask for a PIN to be provided.

What is the difference between a video conference and a WebEx internet conference?

A video conference can only be held in specific rooms outfitted with this functionality.

A WebEx session can be started and joined from any device that has internet connectivity and at least a mic.

Can I create my own WebEx sessions?

Yes, you can! Submit an IT support ticket or send us an email asking to be a WebEx host. We will contact AU who will grant you permission. We will gladly show you how to create a session in advance or on the spot, how to check the sessions calendar and much more.

Why should I be a WebEx host?

There are several advantages to being a WebEx host. You will

have the power to independently create your own personal online meeting room at any time from anywhere without submitting a ticket.
be able to schedule meetings in advance
see the calendar for all the sessions where you are a host or an alternate host
be able to check the WebEx session information for time, password, link, etc.
be able to talk to students or peers, share your desktop, show presentations, and record the session to be played back later